ISO 9004 Sustained success of an organisation - Maturity assessment.

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ISO 9004 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000. ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

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We often describe a 'management system' in terms of maturity; in developing your operating model we can use a blend of best practice management tools and techniques to identify strengths & weaknesses.