It was a productive process modelling workshop at Andusia this month, working on the process design of our ISO 9001 & 14001 management system...
The PDCA cycle can be briefly described as follows:
Plan: establish the objectives of the system and its processes, and the resources needed to deliver results in accordance with customers’ requirements and the organization’s policies, and identify and address risks and opportunities;
Do: implement what was planned;
Check: monitor and (where applicable) measure processes and the resulting products and services against policies, objectives, requirements and planned activities, and report the results.
Act: take actions to improve performance, as necessary
Find out more about the ISO process approach here ISO 9001 Clause 4.4 | Process approach and plan-do-check | GPRPS
