Which Performance Management framework to use?
Those who have worked with management consultants before will be familiar with an array of different tools and techniques, form traditional “performance management” approaches such as balanced scorecards to their own in-house proprietary frameworks. Typically, these approaches all originate from the usual suspects, the difference being, they have been critiqued to meet the needs of a particular marketplace/industry and or used in a certain sequence; perhaps to generate ‘organisational context’ ahead of a project.
Working across several market sectors: Engineering, capital goods, built environment and business services; here at GPR Professional Services we take a standards-based approach to good corporate governance, assurance and business improvement.
The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best-known standards. The standards provide guidance and tools for companies and organisations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
ISO 9001:2015 - Business Management systems.
ISO 9001:2015 is an overall approach that sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organisation, large or small, regardless of its field of activity. In fact, there are over one million companies and organisations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
One of the definitions of a “principle” is that it is a basic belief, theory or rule that has a major influence on the way in which something is done. “Quality management principles” are a set of fundamental beliefs, norms, rules and values that are accepted as true and can be used as a basis for quality management.